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Privacy Policy — Poff Design Studio

Last Updated: September 13, 2026

This Privacy Policy explains how Poff Design Studio, LLC ("Poff Design Studio," "we," "us," or "our") collects, uses, and protects information when you visit our website (poffdesignstudio.com) or interact with our services, including our contact forms, "Call Now" feature, and AI chatbot.

This policy applies to the Poff Design Studio website and business services generally. It is separate from the individual privacy policies for our apps (Gridiron Genius, The Unmasked Ballot, RentSpeed), which are governed by their own notices linked in the app store listings and within each app.

1. Information We Collect

a. Information You Provide Directly

  • Contact Forms: When you submit a contact or inquiry form, we collect the information you provide, which may include your name, email address, phone number, company name, and the content of your message.
  • AI Chatbot: When you interact with our AI chatbot, we collect the content of your messages and any contact details you voluntarily share during the conversation (e.g., name, email, phone number, project details).
  • Call Now Button: Clicking "Call Now" simply initiates a phone call through your device to our business phone number. We do not collect data through this button itself; call records or metadata may be retained by your mobile carrier or ours in the ordinary course of business.

b. Information Collected Automatically

  • Website Usage Data: Like most websites, we may automatically collect limited technical information such as IP address, browser type, device type, referring page, and pages visited, typically through standard hosting/analytics logs or cookies.
  • Cookies: We may use cookies or similar technologies to support basic site functionality and understand site usage. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries submitted through contact forms or the AI chatbot
  • Provide quotes, proposals, and information about our services
  • Operate, maintain, and improve our website and chatbot functionality
  • Communicate with you about projects, follow-ups, or service updates
  • Maintain business records and comply with legal obligations
  • Improve our services and the accuracy/helpfulness of chatbot responses

We do not sell your personal information.

3. AI Chatbot Disclosure

Our website may use a third-party AI service to power chatbot conversations. Messages you send to the chatbot may be processed by that third-party AI provider in order to generate a response. We recommend not submitting sensitive personal information (such as financial account numbers, government ID numbers, or health information) through the chatbot. Chatbot conversation content may be reviewed by Poff Design Studio to improve customer service and chatbot accuracy.

4. How We Share Information

We do not sell or rent your personal information to third parties. We may share information with:

  • Service providers who help operate our website, hosting, email, chatbot, or scheduling tools (e.g., hosting providers, AI service providers, email platforms), solely to help us provide our services.
  • Legal or safety reasons, if required to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Poff Design Studio, our clients, or others.
  • Business transfers, if Poff Design Studio is involved in a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.

5. Data Retention

We retain contact form submissions and chatbot conversation records for as long as reasonably necessary to respond to inquiries, maintain business records, and comply with legal obligations, after which they may be deleted or anonymized.

6. Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications (e.g., by unsubscribing from emails)

To exercise any of these rights, contact us using the information below.

7. Data Security

We use reasonable administrative and technical safeguards to protect information submitted through our website. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it.

9. Third-Party Links

Our website may contain links to third-party sites, including our social media pages (Facebook, Instagram, LinkedIn, TikTok). We are not responsible for the privacy practices of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Poff Design Studio, LLC Pageland, SC Phone: 704-305-8774 Email: johnpoff5@gmail.com